Refund & Cancellation Policy

Our focus is on complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine rules of each match before joining it, it provides all the details about the match.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via contact us link.

Requests received later than 7 business days prior to the end of the current service period will be treated as a cancellation of services for the next service period.

Refund Policy

We will try our best to create suitable design concepts for our clients. In case any client is not completely satisfied with our rules and match we can provide a refund.

If paid by credit card & debit card, refunds will be issued to the original credit card & debit card provided at the time of joining the match, and in case of payment gateway name payments refund will be made to the same account.

Fair Play Policy

PLAYTGM Reserves the right to cancel any match at any time without any prior notice or reason.

By participating in PLAYTGM Matches, you accept and agree that you are above 18 years of age.

In case the investigators or spectators find any suspicious player in the gameplay, PLAYTGM reserves the right to disqualify, suspend or put the doer’s account on hold and also cancel their winning prizes or amount.

In case of any technical glitch, the match may get canceled, and, in such cases, the entry fees will be refunded to the participants or re-match may take place.

In case any player fails to submit correct details while participating in any match then the reward/prize amount will be canceled for that player and no refund will be processed.

Players are not allowed to use any Mod or Hack in the Gameplay. If anyone is found suspicious, immediate action will be taken, the account will be suspended, all the pending withdrawals will be canceled and wallet balance will become useless.

Mis-using any in-game glitches or errors will result in disqualification of that player from the match and no reward for the same match will be considered.

Do not use any Emulator to Play in non-emulator matches. Such players will be kicked and if remains un-kicked then they may not get the match-winning rewards/prizes.

Participants need to make sure to grab Match Details such as Room ID and Password before the match start time. The Room Id and Password are shared in the app and also through SMS. Grab them and join the room quickly. In case the participants fail to join the room before the match start time, they won’t be able to join the match later on and no refund will be processed for the same.

In case participants fail to join the room due to any external issues from participants’ end (incl. Slow internet, multi-tasking, minimizing PUBG Mobile, Receiving Calls or SMS, etc.) then no refund will be processed.

If the participants are kicked or auto-kicked from the room without any reasons then the refund will be issued upon submitting proper valid evidence such as a Screenshot of the Error Screen or Message.

Any of the policies mentioned here can change, get updated or removed at any time, so keep checking here for the latest policies and rules.

Before participating in any match at PLAYTGM, you agree to the Fair Play Policy and accept it.